Privacy Notice
This privacy policy sets out how Gardenplay.ie uses and protects any information that you give us when you use this website. Gardenplay.ie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Gardenplay.ie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2011
What we collect
We may collect the following information:
Name and title
· contact information including email address
· demographic information such as address
· other information relevant to customer surveys and/or offers
What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
· Internal record keeping.
· We may use the information to improve our products and services.
· We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
· From time to time, we may also use your information to contact you for market research purposes. We will only contact you by email.
· We may also use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer\'s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you change your mind at any time by writing to or emailing us at info@gardenrooms.ie. We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Shery gardenrooms ltd
Beechvista garden centre
Coldwinters
Ashbourne Road
Finglas
Dublin 11
01-8110646
Shipping And Handling
Delivery charge is €12 per item for all orders in the Republic and Northern Ireland unless the item is over 3m in length or a heavy item, then the charge could be between €20 - €50. Delivery will take between on average 1 -2 days depending on the location and stock. Some remote areas can take up to 5 days for delivery. Most items are shipped with DPD Next Day and we require a contact number for the delivery company to make the delivery
If you have not placed your order before 1pm and require an urgent next day delivery please call 01-8110646 as we still maybe able to dispatch out an order to you.
Back Orders
If your item is not in stock, a warning message will appear in the check out and you will have the option to select a different item, proceed with the order or to cancel the entire order. We will keep you updated with expected delivery dates via email and your login area that is accessed via our secure server. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns Policy
If for any reason you are dissatisfied with your purchase, you may return it for either a refund or exchange within 30 days of receipt. Refunds will be made back onto the credit card the order was placed with.
Return costs are at your expense unless on the rare occasion the item is faulty. In the rare event your purchase is incorrect, damaged or faulty we will arrange collection from you free of charge, within the Republic of Ireland, providing it is within the 30 day warranty. All returns from outside the Republic of Ireland are at customers expense. Returns under warranty, but outside of the 30 days will be at the customers cost. Returns due to discrepancies on images displayed on the site are at customers expense. All images are for demonstration purposes only and products may differ from those displayed. Please follow the instructions below and please make sure that the item was purchased from us before returning.
Returns Address; Sherry Gardenrooms, Beechvista Garden centre, Coldwinters, Ashbourne Road, Finglas Dublin 11
Can you please pack the return in adequate packaging for transportation.
Please include your full name, address, contact telephone number along with your order number and details of exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send over conformation via the email.
